Your medical record is a secure collection of information about your health and care. At Peak Vista, this information is stored electronically using a system called Epic.

This system allows your care team to securely access your information during visits so they can understand your health history and support your care.

Your record may include:

• Diagnoses or medical conditions documented by your provider.
• Medications prescribed or discussed during visits.
• Lab results, imaging reports, and other test results.
• Visit summaries and care instructions from appointments.
• Allergies, immunizations, and important health history details.

Why This Matters for You: Your electronic record helps your care team understand your health history and provide safer care. Having information organized in one place also helps reduce confusion during appointments.

Your information is stored electronically so your care team can document your care clearly and access it when needed.

Your information is stored electronically so your care team can document your care clearly and access it when needed.

Electronic records help with:

• Keeping your information organized in one place.
• Helping your care team document visits clearly.
• Reducing missing or repeated information.
• Supporting communication across your care team.

Your information stays organized and available when your care team needs it.

Why This Matters for You: Electronic records help providers understand your health history and coordinate care more effectively. This helps ensure your treatment plan remains accurate and consistent.

Your information may be shared with members of your care team to support your treatment and follow-up care. This sharing only happens with authorized providers and staff involved in your care.

At Peak Vista, your medical, dental, behavioral health, and support teams work together using shared information to support your care.

Your care team may:

• View updates from your visits across services.
• Share important health information with other providers involved in your care.
• Review medications, test results, and care plans when making decisions.
• Track referrals, follow-ups, and next steps.

You can also view parts of your medical record through the MyChart patient portal. In some cases, your information may also be shared with outside providers or partners when needed for your care, as allowed by law.

Why This Matters for You: Epic helps your care team stay on the same page, so your care feels more connected, organized, and easier to manage.

Your health information is protected under federal laws such as HIPAA. These laws set strict rules for how your information can be used, shared, and stored.

In some cases, your information may be shared with other providers, health systems, or partners when needed to support your care, payment, or health care operations, as allowed by law.

At Peak Vista, we are required to:

• Protect your personal health information (PHI).
• Limit how your information is shared.
• Train staff on privacy and security practices.
• Follow clear policies for handling your records.

Your health information is protected under federal laws such as HIPAA. These laws set strict rules for how your information can be used, shared, and stored.

Why This Matters for You: Your information is protected by law and by strict internal policies. You have control over how your information is used and shared.

Access to medical records is restricted based on job responsibilities and patient care involvement. Your care team and support staff only access information when it is needed to support patient care. Each role has specific access permissions based on their responsibilities.

Members of your care team who may access your record include:

• Providers who diagnose and treat your health conditions.
• Nurses who support patient care and treatment planning.
• Medical assistants who help prepare and document visits.
• Care coordinators who help manage follow-up care and referrals.
• Administrative staff who help with booking appointments, scheduling referrals, billing and insurance, and more.

Epic includes monitoring systems that track when medical records are accessed. These security controls help ensure patient information is only viewed by authorized staff performing appropriate job responsibilities.

Why This Matters for You: Limiting access helps protect your privacy while still allowing your care team to provide safe and coordinated care.

Peak Vista uses secure systems and processes to protect your information. This includes safeguards built into Epic and the policies staff follow every day.

Security protections include:

• Secure login systems for authorized staff.
• Encrypted systems that protect your information.
• Monitoring tools that track access to records.
• Required staff training on privacy and security.

These protections help ensure your information is only accessed when needed for your care.

Why This Matters for You: Strong security systems help protect your information and maintain trust in your care.

If you use MyChart, you also play a role in protecting your information. Keeping your account secure helps prevent unauthorized access.

You can help protect your information by:

• Creating a strong password.
• Not sharing your login information.
• Logging out of shared devices.
• Avoiding public computers when possible.

If you believe your account has been accessed incorrectly, contact your health center for help.

Why This Matters for You: Protecting your login information helps keep your health record safe and secure.

Patients have the right to review parts of their medical record. Access to your health information helps you stay informed about your care and better understand your treatment plan.

Many patients choose to review their records through MyChart, which provides convenient online access to visit summaries, test results, and other health information.

Examples of how patients can review their records include:

• Viewing visit summaries through the MyChart patient portal.
• Reviewing test results and care instructions documented after visits.
• Downloading or printing information available through MyChart.
• Requesting copies of medical records through the appropriate request process.

Patients who need assistance accessing their records can contact the Peak Vista Customer Service Center.

Why This Matters for You: Access to your medical record helps you stay informed about your health. Reviewing your information also helps ensure your records are accurate.

Patients have the right to request corrections if they believe information in their medical record is incorrect. Accurate medical documentation helps providers make informed decisions about your care.

When a correction request is submitted, the health care team reviews the information and determines whether an update is needed.

Your information is not publicly accessible and cannot be viewed by unrelated staff.

Patients may request corrections if they notice issues such as:

• Incorrect personal or contact information in the record.
• Documentation errors related to medical history.
• Incorrect medication or allergy information.
• Missing or incomplete information that affects care.

Correction requests are reviewed through established medical record processes.

Why This Matters for You: Accurate records help providers deliver safe care. Requesting corrections ensures your health information reflects the most accurate details.

Patients may sometimes have questions about information in their medical record or how their health information is used. Asking questions can help clarify details about documentation or care instructions.

Patients can request assistance through the MyChart messaging system or by contacting the Peak Vista Customer Service Center.

Patients may ask questions about their record for reasons such as:

• Clarifying information documented during a visit.
• Understanding test results or care instructions.
• Asking how information appears in their medical record.
• Getting help accessing MyChart or reviewing health information.

Support staff can help guide patients to the appropriate resources for assistance.

Why This Matters for You: Asking questions helps you better understand your health information. Clear communication helps ensure your medical record supports your care.

Yes. Epic includes security safeguards such as encrypted systems, secure logins, and access monitoring to help protect patient health information.