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What is the Customer Service Center?

At Peak Vista, our Customer Service Center is more than just a place to answer phone calls. Our team is friendly, trained, and ready to help you with your care. Whether you have a question, a problem, or need help finding the right service, we’re here for you.

Here's how our team helps:

  • Connects patients to health centers and service teams
  • Solves problems fast — most calls are done under five minutes
  • Helps with appointments, referrals, medication refill requests, and other questions
  • Makes sure every caller feels heard and cared for

Learn more about Peak Vista’s Mission, Vision, and Values.

How We Help You

We do more than fill prescriptions. We support your health.

Our team is trained to help you with your health care needs. We can answer your questions, guide you to the right services, and make sure you feel supported the whole way.

Call us if you need help with:

  • Scheduling or changing an appointment
  • Refilling a prescription
  • Questions about a medical referral
  • General information about Peak Vista services
  • Questions about bills or co-pays (we'll connect you with Patient Accounts or Enrollment Services
  • Finding the right health center or department

See our full list of Services.

When and How to Contact Us

Need help? Give us a call — we're ready to help you.

📞 Phone: (719) 632-5700
📅 Days: Monday – Friday
🕒 Hours: 7:00 am – 6:00 pm

Our phone lines are busiest mid-morning and early afternoon, Monday through Friday

To help us serve you faster, please have with you for the phone call:

  • Your full name and date of birth
  • Details about your question or concern (like appointment date or medication name)

New here? Visit our Become a Patient page.

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Help in Other Languages

We speak English and Spanish, and we can help in other languages too. Just tell us when you call.

  • Spanish-speaking staff are available
  • We offer interpreter services for many other languages
  • Written information is available in Spanish (more languages coming soon)

Know Your Rights as a patient.

Other Ways to Get Help

You don't always need to call. We offer other easy tools:

Your Guide to the Customer Service Center

 FAQs About Appointments 
  1. How do I make or change an appointment?
    Anyone can call us to schedule an appointment for a patient. Call (719) 632-5700 or use our online request form.

  2. What if I’m late or need to cancel?
    The Customer Service Center can only reschedule or cancel appointments if the caller is listed on the patient’s Consent to Discuss Medical Information and Contact Preference form. Call as soon as possible if you’re running late or need to cancel.
    If you have an appointment but don’t have a place for your child, ask if the Well-Child Waiting Area is available at your health center. This safe, supervised space is offered at select locations and lets you focus on your visit while we watch your child nearby.

  3. Why do you ask for my personal information when I call?
    To keep your health information safe, we’ll ask you to confirm two details (like your date of birth, address, phone number, Medicaid number and/or last four of your social security number). This helps us make sure we’re looking at the right chart before helping you.

  4. Can I get same-day or walk-in care?
    Health centers offer some same-day appointments for acute needs. We do not promote walk-ins. Call early to check for openings.
 FAQs About Prescriptions & Refills 
  1. How do I refill my prescriptions?
    First, call your pharmacy or the Peak Vista Pharmacy. If they can’t refill it, call us and we’ll help you get what you need.

    Peak Vista Pharmacy at Academy: (719) 344-6398
    Peak Vista Pharmacy at Union: (719) 344-6464

  2. What if I lost my medication?
    Call us so we can help you contact your care team.
 FAQs About Billing & Insurance 
  1. What if I don’t have insurance?
    We offer care for everyone. You may qualify for discounts based on your income and family size. Call Enrollment Services to learn more.

  2. Do you take Medicaid or Medicare?
    Yes! We accept Health First Colorado (Medicaid), Medicare, and many private plans. Call Enrollment Services if you have questions about coverage.

  3. Can someone help me understand my bill?
    Yes. Patient Accounts can explain your chargers or help with payment options.
 FAQs About Becoming a Patient 
  1. How do I become a Peak Vista patient?
    Visit our Become a Patient page or call us to get started.

  2. What do I need for my first visit?
    Bring a photo ID, insurance card (if you have one), a list of your current medications and doses, and any questions you have for your care team. Copays are expected at the time of your visit.
 FAQs About Languages & Access 
  1. Can I talk to someone in Spanish or another language?
    Yes. We have Spanish-speaking staff and interpreters for many other languages. Just let us know what you need.

  2. Do you have forms or papers in Spanish?
    The Customer Service Center does not provide forms in Spanish directly. Patients can be redirected to our Patient Forms (Adult & Minor), which are available in both English and Spanish.
 FAQs About Referrals, Test Results, and More 
  1. How do I check on a referral?
    Call us with your name, birthday, and the referral details. We’ll check the status for you.

  2. Can I get my test results over the phone?
    Some results may be shared by your care team. For quick access, use the Patient Portal.
 FAQs About Health Center Locations 
  1. Where are Peak Vista health centers located?
    We have over 20 locations in Southern and Eastern Colorado. Find a health center near you.

  2. How do I contact my health center directly?
    Call us and we’ll connect you to the right place. Learn more about our Medical Services. See our full list of Health Center Locations.

Still have questions? We'll help you find what you need.

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  CALL ENROLLMENT SERVICES