Getting ready before your visit helps you remember what you want to discuss.

Before your visit, take a few minutes to prepare:

• Review and write down your medications.
• Write down your symptoms or questions.
• Check your appointment time and location.
• Gather any papers you were asked to bring.

Why This Matters: A little planning can help you feel more ready and make better use of your time with your care team.

Bring any items that help your care team confirm who you are and understand your health needs.

Bring these items if you have them:

• Photo ID.
• Insurance card (if you have one).
• A list of your medications.
• Referral paperwork (if needed).
• Recent test results from other providers.

Note: If you don't have everything, that's OK!

Why This Matters: Having the right items can help your care team make safer and more informed decisions.

Your care team needs to know what has changed and what matters most to you.

Be ready to talk about:

• Your main concern.
• When your symptoms started.
• Changes in your health.
• Questions you want to ask.

Why This Matters: The more your care team understands, the easier it is to plan care that fits your needs.

Medical visits often focus on symptoms, health changes, medications, and care plans.

To get ready:

• Track your symptoms.
• Bring information from other providers.
• Be ready to talk about changes in your health.
• Bring a list of medications.

Why This Matters: Your provider can better understand your health when you share what has changed.

Dental visits can feel stressful, and your care team can help you feel more comfortable.

To get ready:

• Think about any pain or sensitivity.
• Let your care team know if you feel nervous.
• Share any past dental concerns or bad experiences.
• Bring insurance cards or dental records, if you have them.

Why This Matters: Telling your dental team how you feel helps them explain steps and support you during care.

Pre-scheduled behavioral health visits take place at the Behavioral Health Center at Wahsatch.

To get ready:

• Think about what you want help with.
• Reflect on how you have been feeling.
• Write down questions or topics if that helps.
• Remember you can come as you are.

Note: Some behavioral health support is also part of medical and dental visits. Ask your provider if you think this support may help.

Why This Matters: Knowing what you want to talk about can make it easier to start the conversation.

Enrollment Services can help you understand coverage options and what information may be needed.

To get ready:

• Gather income and household details.
• Bring your ID and income information, if you have them.
• Be ready to talk about your coverage needs.

Why This Matters: The right information helps staff find options that may lower the cost of care.

Care Coordination can help people find community resources when life needs make it harder to stay healthy.

To get ready:

• Think about what kind of help you are looking for.
• Share challenges with food, housing, transportation, bills, or other daily needs.
• Bring any forms, papers, or resource information you already have.
• Write down questions you want to ask.

Note: You do not need to already be a Peak Vista patient to ask for Care Coordination help.

Why This Matters: Knowing your situation helps the care coordinator look for options that may fit you or your family.

Arriving early gives you time to check in before your appointment starts.

Try to plan your arrival like this:

• Arrive about 15 minutes early.
• Allow extra time for parking or finding your building.
• Be ready to check in when you arrive.

Why This Matters: Extra time can help lower stress and reduce the change that your visit needs to be changed.

Planning your route can help you avoid feeling rushed when you arrive.

Before you leave:

• Check directions to your health center.
• Look for parking options near your location.
• Allow time to walk from your car to the entrance.

Why This Matters: Knowing where to go can make your visit feel easier from the start.

Delays happen, and calling ahead helps staff understand your situation.

If you are running late:

• Call the Customer Service Center right away.
• Let staff know how late you may be.
• Ask if your visit can still happen.
• Ask about rescheduling if needed.

Why This Matters: Calling ahead gives you the best chance to keep your care moving.

Peak Vista accepts different types of insurance and payment options.

You may use:

• Medicaid or Medicare.
• Private insurance.
• Self-pay.

Note: If you are not sure what your plan covers, our team can help explain your options.

Why This Matters: Calling ahead gives you the best chance to keep your care moving.

Enrollment Services can help you understand coverage and apply for programs.

They can help with:

• Understanding your coverage.
• Applying for programs.
• Answering questions about eligibility.

Note: You can meet with Enrollment Services before or after your visit if you need help.

Why This Matters: Coverage support can help you understand what care may cost and what options are available.

You can still ask for care even if you do not have insurance.

Options may include:

• Sliding Fee Scale Discount Program(opens in a new tab).
• Payment support options.
• Help from Enrollment Services.

Why This Matters: You may still have options for care more affordable.

You may be asked to confirm your information each time you visit.

We may ask you to review:

• Contact information.
• Insurance details.
• Medications and allergies.

Why This Matters: Correct information helps your care team avoid mistakes and reach you if needed.

If something has changed since your last visit, let staff know during check-in.

You may need to update:

• Phone number or address.
• Insurance coverage.
• Medications.
• Allergies or recent health changes.

Why This Matters: Updated details help your care team care for you with the right information.

If it has been more than three years since your last Peak Vista appointment, you may need to update your information before your visit.

You may be asked to:

• Review and update your records.
• Provide new or updated information.
• Work wit Enrollment Services if needed.

Why This Matters: Updating your records helps your care team prepare for your visit.

Interpreter services are available at no cost if you need language support during your visit.

You can request an interpreter before your appointment or ask for one when you arrive. Interpreter services may be available in person, by phone, or by video.

Why This Matters: Using the language you know best can help you understand your care and ask questions with confidence.

Support is available if you have mobility, communication, or other access needs.

Our team can help you understand where to go, use available spaces or equipment, and get the support you need for your visit. Service animals are welcome in all areas where patients are normally allowed.

Why This Matters: Access support helps make your visit safer, easier, and more comfortable.

You may bring someone with you for support during your visit.

This person may help you listen, take notes, ask questions, or remember next steps. Your care team may ask to speak with you alone for part of the visit when needed.

Why This Matters: Having someone you trust with you can help you feel more prepared and less alone.

We understand that delays happen. If you arrive late, your care team will do their best to help, but your appointment may need to be changed depending on the schedule and how late you arrive.

If you are running late:

• Call the Customer Service Center as soon as possible.
• Let staff know how late you may be.
• Ask if your visit can still happen.
• Ask about rescheduling if needed.

If you need to cancel or reschedule, call the Customer Service Center at (719) 632-5700(opens in a new tab) as soon as possible. This gives your care team time to adjust the schedule and offer that appointment time to another patient.

If you need to cancel or reschedule:

• Call as soon as you know.
• Share the appointment date and time.
• Ask about the next available appointment.
• Update your phone number if it has changed.
• Ask what steps you need to take before your new visit.

Yes, you can bring someone with you for support. This may be a family member, friend, caregiver, or someone else you trust.

A support person may help by:

• listening during your visit.
• Taking notes.
• Asking questions.
• Helping you remember next steps.
• Helping you feel more comfortable.

That’s okay. Bring what you have, and your care team will work with you to decide what else may be needed.

If you are missing documents:

• Bring any information you do have.
• Tell staff what youa re missing.
• Ask what can be updated later.
• Ask if Enrollment Services can help.
• Keep your contact information up to date.

If you have questions before your visit, call the Customer Service Center. They can help you understand where to go, what to bring, or what to do next.

You can call for help with:

• Appointment questions.
• Directions or location questions.
• What to bring.
• Canceling or rescheduling.
• General visit questions.