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What to Do After Your Visit

Know what to do after your visit so you can follow your care plan and stay connected to your care team.

This page explains visit summaries, lab results, follow-up care, MyChart, and how to get help after you leave.

Why Choose Peak Vista for Your Care

Review Your Visit and Next Steps Clearly

Use your visit summary and care plan to understand what to do after your appointment.

Check Results and Follow-Up Care After Your Visit

Learn how lab results, referrals, and follow-up visits may be shared with you.

Stay Connected When You Need Help

Know when to use MyChart, when to call, and who to contact with questions.

Your Next Steps

What to Do After Your Visit

You can ask for a summary of your visit before you leave or after your appointment.

Your visit may help you:
  • Review what was discussed.
  • Remember medication instructions.
  • Check next steps from your care team.
  • Find your summary in MyChart, if available.
Note: If you do not see your visit summary in MyChart, ask your care team how to get a copy.

Why This Matters: Your visit summary can help you remember what to do after you leave.

Your care team may give you instructions to follow after your visit.

Your care plan may include:
  • Medications or treatment steps.
  • Lab work or tests to complete.
  • Referrals to other services.
  • Follow-up visits.
  • Signs or symptoms to watch.
Note: If any part of your care plan is unclear, ask your care team before you leave or contact them after your visit.

Why This Matters: Clear instructions help you take the next step in your care.

Your next step depends on your care plan.

Common next steps may include:
  • Scheduling a follow-up appointment.
  • Completing lab work or imaging.
  • Picking up or starting medicine.
  • Watching symptoms at home.
  • Checking MyChart for updates.
Why This Matters: Knowing your next step can help you stay on track after your visit.

Results & Follow-Up Care

Tests, Referrals, and Ongoing Care

Some lab results may be ready quickly, while others may take more time.

Timing may depend on:
  • The type of test.
  • How the sample is processed.
  • Whether your provider needs to review the result.
  • Whether follow-up is needed.
Why This Matters: Knowing that results can take time can help reduce worry while you wait.

Your results may be shared through MyChart, by phone, during a follow-up visit, or directly from your care team.

You may receive results through:
  • MyChart.
  • A phone call from your care team.
  • A follow-up appointment.
  • Instructions from your provider.
Why This Matters: Knowing where results may appear helps you stay informed about your care.

Your care team will let you know if a follow-up visit, referral, or next step is needed.

Follow-up care may include:
  • Another appointment with your provider.
  • Lab work or testing.
  • A referral to another service.
  • A medication check.
  • ongoing care for a health condition.
Note: Ask your care team when your next step should happen if you are unsure.

Why This Matters: Follow-up care helps your care team check progress and continue your care plan.

After an Enrollment Services or Care Coordination appointment, your next steps may look different from a medical or dental visit.

After these visits, staff may help you:
  • Understand coverage or program options.
  • Complete missing documents.
  • Schedule medical, dental, or behavioral health care, if applicable.
  • Connect with community resources.
  • Understand what to do next.
Note: Enrollment Services and Care Coordination may support different needs, so ask staff what your next step should be before you leave.

Why This Matters: These visits can help connect you with care, coverage support, or community resources.

Stay Connected & Get Help

Support After Your Visit

MyChart can help you manage parts of your care after you leave.

You can use MyChart to:
  • View parts of your health record.
  • Check some lab results.
  • Send non-urgent messages.
  • Review visit information.
  • Manage appointments.
Note: If you need help using MyChart, ask your care team or Customer Service for support.

Why This Matters: MyChart gives you another way to review your care and stay connected.

You may be able to message your care team through MyChart for non-urgent questions.

Messaging may be helpful for:
  • Questions about your care plan.
  • Follow-up questions.
  • Medication questions.
  • Non-urgent concerns.
  • Asking for clarification.
Note: MyChart messages are not for emergencies or urgent health needs.

Why This Matters: Messaging can help you ask follow-up questions without needing another appointment.

Sometimes it is better to call instead of sending a message.

You should call if:
  • Your symptoms are getting worse.
  • You have an urgent question.
  • You need help right away.
  • You need to change an appointment soon.
  • You are unsure what to do next.
Note: If you think it may be an emergency, call 911 or go to the nearest emergency room.

Why This Matters: Choosing the right contact method helps you get the right help faster.

Questions or Concerns

It is okay to ask for help if your instructions are unclear.

You can ask for help with:
  • Medication instructions.
  • Lab or test instructions.
  • Follow-up steps.
  • Referral instructions.
  • Symptoms to watch.
Why This Matters: Clear instructions help you feel more confident about your care.

Your symptoms may change after your visit.

You should reach out if:
  • Symptoms get worse.
  • New symptoms appear.
  • Medicine is not helping as expected.
  • You are unsure whether to wait or seek care.
  • You feel something is not right.
Note: For emergencies, call 911 or go to the nearest emergency room.

Why This Matters: Getting help early can prevent delays in care.

Who you contact may depend on what you need help with.

You may contact:
  • Your care team for medical questions.
  • Customer service for appointment help.
  • Enrollment Services for coverage questions.
  • Your pharmacy for medication pickup questions.
  • MyChart support if you need account help.
Note: If you are not sure where to start, the Customer Service Center can help guide you.

Why This Matters: Knowing who to contact can help you get answers with less stress.

Frequently Asked Questions

Common Questions Patients Ask After Their Visit

Review your care plan and follow the steps your care team gave you.

Helpful next steps include:
  • Ask for or review your visit summary.
  • Follow your care instructions.
  • Schedule follow-up care if needed.
  • Check MyChart for updates.
  • Call if you have questions.

You may be able to check test results in MyChart. Some results may also be shared by your care team through a phone call or follow-up visit.

To check results:
  • Log in to MyChart.
  • Watch for messages from your care team.
  • Ask when results should be ready.
  • Contact your care team or Peak Vista's Customer Service Center if you are unsure.
Note: Some results take longer than others, and your provider may need time to review them.

If you do not understand your instructions, ask for help.

You can ask about:
  • Medicine instructions.
  • Lab work.
  • Follow-up visits.
  • Referrals.
  • warning signs or symptoms.

Your care team should tell if a follow-up visit is needed.

You may need a follow-up visit to:
  • Review lab results.
  • Check if treatment is working.
  • Manage an ongoing condition.
  • See another service.
  • Talk about new or changing symptoms.
Note: If you are unsure when to return, contact your care team or Customer Service.

Start by contacting your care team or the Customer Service Center.

You may need help with:
  • Visit instructions.
  • Appointments.
  • Results.
  • Referrals.
  • Coverage or payment questions.
  • MyChart access.
Note: If your question is urgent or your symptoms are worse, call instead of sending a message.

If your symptoms get worse, do not wait if you are worried.

Take action if:
  • Symptoms are getting worse.
  • You have new symptoms.
  • You feel very sick.
  • You are not sure if you need urgent care.
  • You feel unsafe or need emergency help.
Note: For a medical emergency, call 911 or go to the nearest emergency room.

After these appointments, staff may help you understand your next steps.

Your next steps may include:
  • Scheduling medical, dental, or behavioral health care, if applicable.
  • Completing missing documents.
  • Applying for coverage.
  • Getting connected to community resources.
  • Planning follow-up support.
Note: Ask staff what to expect next before you leave.