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What to Expect During Your Visit

Learn what may happen during your visit so you know what to expect from check-in to next steps.

Your care team will guide you through each part of your appointment and help answer questions along the way.

Why Choose Peak Vista for Your Care

Know What Happens Next

Learn what to expect when you check in, meet your care team, and receive care.

Meet Your Peak Vista Care Team

Understand who may help during your visit and how different team members work together.

Get Help While You're Here

Find out how Peak Vista supports patients technology, language help, pharmacy support, and other needs.

Your Visit Step-by-Step

What Happens During Your Visit

When you arrive, check in at the front desk or check-in area.

You may be asked to:
  • Confirm your personal information.
  • Show your ID or insurance card, if needed.
  • Review your appointment reason.
  • Ask questions if you are unsure where to go.
Note: If you are unsure what to do when you arrive, ask a staff member for help.

Why This Matters: Check-in helps your care team confirm your information and prepare for your visit.

After your check-in, you may wait until a care team member calls you back.

While waiting, you can:
  • Review helpful patient information in the waiting area.
  • Read about the health center’s providers on waiting room screens, if available.
  • Ask staff if you are unsure where to go.
  • let staff know if your needs change while waiting.
Note: Wait times can very, but staff will do their best to keep you updated.

Why This Matters: Knowing what to expect while you wait can help you feel more comfortable.

Your visit includes time to talk with your provider or care team about your health.

During this part of your visit, you can:
  • Share your main concern.
  • Talk about symptoms or changes in your health.
  • Ask questions about your care.
  • Chose whether Ambient Listening is used, if your care team offers it.
Note: Ambient Listening is optional. If it is offered, you can ask questions before deciding.

Why This Matters: Open conversation helps your provider understand your needs and plan care with you.

Depending on your visit, your care team may complete an exam, screening, test, or treatment.

Your visit may include:
  • A physical exam.
  • Vitals, such as blood pressure or temperature.
  • Screenings or health questions.
  • Lab orders or referrals.
  • Dental exams, X-rays, or cleanings, if needed.
Note: You can ask questions before, during, or after any step.

Why This Matters: Understanding each step can help you feel more comfortable during your visit.

You are encouraged to ask questions during your visit.

You may want to ask about:
  • Your diagnosis or condition.
  • Medications or treatment options.
  • Lab tests or referrals.
  • Follow-up steps.
  • Anything you do not understand.
Why This Matters: Asking questions helps you understand your care and feel more confident about next steps.

Who You May See

You may see more than one person during your visit.

You may meet with:
  • Front desk staff.
  • A medical assistant or nurse.
  • A medical, dental, or behavioral health provider.
  • Enrollment Services staff.
  • A care coordinator.
  • Other support staff, if needed.
Why This Matters: Knowing who may help you can make the visit feel less confusing.

Peak vista uses a team-based approach to care.

Your care team may help by:
  • Sharing information needed for your care.
  • Connecting you with another service.
  • Helping you understand next steps.
  • Bring in other support when available and appropriate.
Note: If you think you would benefit from another type of support, ask your care team what may be available.

Why This Matters: Team-based care helps connect your needs across services.

Tools & Support During Your Visit

Technology & Help

Your provider may use a computer or secure voice-assisted tool during your visit.

During your visit, technology may help with:
  • Updating your health record.
  • Reviewing medications.
  • Ordering labs or referrals.
  • Writing visit notes.
  • Preparing your next steps.
Note: Ambient Listening is optional and is only used if you choose.

Why This Matters: Accurate notes help your care team remember details and follow through on your care plan.

Staff may talk with you about MyChart During your visit.

MyChart may help you:
  • View your visit information.
  • See certain test results.
  • Send messages to your care team.
  • Manage appointments.
  • Review next steps after your visit.
Note: If you do not have MyChart yet, ask staff if they can help you get started.

Why This Matters: MyChart can help you access visit information, results, and next steps after you leave.

Some Peak Vista locations offer Well-Child Waiting Areas for children during a parent or guardian’s appointment.

A Well-Child Waiting Area may help with:
  • Your child needs a safe place to wait nearby.
  • You are worried about bringing your child to visit.
  • You need fewer distractions during your appointment.
  • You want to ask if this option is available at your location.
Note: This is not childcare, and availability may vary by location.

Why This Matters: This option may help parents and guardians keep their appointments when they bring children with them.

Some Peak Vista locations have on-site pharmacies, and other locations may offer delivery options.

Pharmacy support may include:
  • Filling prescriptions for eligible Peak Vista patients.
  • Helping patients access needed medications.
  • Supporting Peak Vista patients with Medicaid, self-pay, or no insurance.
  • Delivery options at some locations.
Note: Pharmacy services and delivery options may vary by location.

Why This Matters: Pharmacy support can make it easier for eligible patients to get needed medications.

If you need help during your visit, please ask.

You can ask for help with:
  • Interpreter services.
  • Accessibility support.
  • Understanding forms or instructions.
  • Finding where to go.
  • Questions about your visit.
Why This Matters: Asking for help during your visit can prevent confusion and make your care easier to understand.

Depending on Your Visit

Visit-Specific Experience

A medical visit may include questions, vitals, an exam, and next steps.

During a medical visit, you may:
  • Have your blood pressure or temperature checked.
  • Talk about symptoms or health changes.
  • Review medications.
  • Receive an exam.
  • Discuss labs, referrals, or follow-up care.
Why This Matters: Knowing the basic flows can help you feel more ready.

A dental visit may include a cleaning, exam, X-rays, or treatment.

During a dental visit, you may:
  • Talk about pain or dental concerns.
  • Receive a cleaning or exam.
  • Discuss treatment options.
  • Ask questions about dental care.
Note: If you feel nervous, tell your dental team so they can help you feel more comfortable.

Why This Matters: Understanding the dental visit process can help lower fear.

Pre-scheduled behavioral health visits take place at the Behavioral Health Center at Wahsatch.

During a behavioral health visit, you may:
  • Talk about how you have been feeling.
  • Share concerns or stress.
  • Discuss goals for care.
  • Review coping tools or treatment options.
  • Plan follow-up support.
Note: Some behavioral health support is also available during medical and dental visits as part of your care team.

Why This Matters: Knowing that the visit is focused on conversation can help you feel more comfortable.

Enrollment Services appointments help patients understand coverage options and apply for programs.

During an Enrollment Services appointment, staff may help with:
  • Reviewing documents.
  • Talking about income or household size.
  • Explaining coverage options.
  • Helping with applications.
  • Sharing what to do next.
Note: If you are also trying to schedule medical, dental, or behavioral health care, ask staff about your next steps.

Why This Matters: Understanding the process can help you feel ready to talk about coverage.

Care Coordination can help people find community resources when life needs make it harder to stay healthy.

During a Care Coordination appointment, you may talk about:
  • Food or housing needs.
  • Transportation challenges.
  • Utility bills or other daily needs.
  • Forms, papers, or resource information you already have.
  • Questions about what kind of help may be available.
Note: You do not need to already be a Peak Vista patient to ask for Care Coordination help.

Why This Matters: Sharing your situation helps the care coordinator look for options that may fit you or your family.

Frequently Asked Questions

Common Questions During Your Visit

Your provider may type to keep your health record accurate. Some providers may also use Ambient Listening, a secure voice-assisted tool, if you choose.

This can help your care team remember important details, order tests or referrals, and plan your next steps.

You may see more than one person because each care team member helps with a different part of your visit.

For example, one person may check you in, another may take vitals, and your provider may talk with you about your care.

Visit times can vary based on your needs and the type of appointment.

Some visits are quick, while others take more time if you have several concerns or need extra support.

Yes. You can ask questions at any time during your appointment.

Is it helpful to ask about anything you do not understand, including your diagnosis, medications, lab work, referrals, or next steps.

Please ask a staff member if you need help.

Peak Vista staff can help with language support, accessibility needs, directions, forms, or questions about your visit.

Some Peak Vista locations offer Well-Child Waiting Areas for children during a parent or guardian’s appointment.

This is not childcare, and availability may vary by location. Ask your health center if a Well-Child Waiting Area is available for your visit.