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For Parents & Caregivers:
Supporting Your Child's Health

Support your child's care before, during, and after each visit.

Learn how to prepare for appointments, ask questions, support your child's health, and connect with family resources.

Support for Parents and Caregivers

Prepare for Your Child's Appointments

Bring records, questions, forms, and what you have.

Support Your Child's Whole Health

Ask about physical, emotional, dental, and developmental needs.

Connect with Family Support Resources

Find support beyond your child's appointment.

Helping You Support Your Child's Care

Preparing for Your Child's Appointment

Medications may be used to treat health problems, manage symptoms, or help prevent conditions from getting worse.

Medications may help:
  • Treat an infection or illness.
  • Manage pain or symptoms.
  • Control blood pressure, diabetes, cholesterol, or other conditions.
  • Prevent health problems from getting worse.
  • Support mental or behavioral health needs.
  • Help with recovery after an injury, procedure, or hospital visit.
Note: If you are not sure why a medication was prescribed, ask your care team through MyChart or call the Peak Vista Customer Service Center.

Why This Matters: Knowing why you take a medication can help you use it safely and understand how it supports your health.

Some medications may cause side effects, such as dizziness, stomach upset, sleep changes, or a rash.

Contact your care team if you notice:
  • New or worsening symptoms after starting a medication.
  • Side effects that do not go away.
  • A rash, swelling, or trouble breathing.
  • Dizziness, confusion, or severe weakness.
  • Trouble taking the medication as directed.
  • Concerns about how a medication makes you feel.
Note: If symptoms are severe or life-threatening, call 911 or seek emergency care right away.

Why This Matters: Asking about side effects early can help your care team adjust your plan and keep you safe.

Supporting Your Child at Every Age

Caring for Children as They Grow

A prescription is an order from your provider for a medication.

The prescription process may include:
  • Your provider deciding if medication is needed.
  • Reviewing your allergies and current medications.
  • Sending the prescription to a pharmacy.
  • Checking insurance, payment, or pharmacy requirements.
  • Picking up the medication or asking about delivery options.
  • Asking questions before you start taking it.
Note: Some medications may require extra steps, such as follow-up testing, provider review, or pharmacy processing time.

Why This Matters: Understanding how prescriptions work can help you avoid delays and know what to expect after your visit.

Filling a prescription means getting a new medication, while refilling means getting more of a medication you already take.

To help manage fills and refills:
  • Ask where your prescription was sent.
  • Request refills before you run out.
  • Check whether you have refills out.
  • Contact your pharmacy if you are unsure about refill timing.
  • Ask your provider if a medication needs a new prescription.
  • Allow extra time if the pharmacy needs to contact your provider.
Note: If you use a Peak Vista pharmacy, review Peak Vista Pharmacy Services for refill instructions, locations, and eligibility details.

Why This Matters: Requesting refills early can help you stay on track with your medication plan.

Keeping an updated medication list can help your care team make safer care decisions.

A medication list may include:
  • Medication names.
  • Dose or strength.
  • How often you take each medication.
  • Why you take each medication, if known.
  • Allergies or past medication reactions.
  • Vitamins, supplements, or over-the-counter medicine.
Note: Bring your medication list to appointments and update it when medications change.

Why This Matters: An updated medication list helps your care team understand your full care plan and reduce medication mistakes.

Support Beyond the Appointment

Family Resources & Whole-Child Support

Ask questions if you do not understand how to take a medication or why it was prescribed.

You may want to ask about:
  • How and when to take the medication.
  • What side effects to watch for.
  • Whether the medication should be taken with food.
  • What to do if you miss a dose.
  • Whether it is safe with other medications or supplements.
  • When to schedule follow-up care.
Note: You do not need to have everything figured out before reaching out to your care team.

Why This Matters: Clear medication instructions can help you feel more confident and reduce the chance of mistakes.

Some medications need follow-up care to make sure they are working safely and correctly.

Medication follow-up may include:
  • Reviewing symptoms or side effects.
  • Checking blood pressure, blood sugar, or other health measures.
  • Order lab tests when needed.
  • Adjusting the dose or changing medication.
  • Reviewing medications after a hospital or specialist visit.
  • Discussing refills or long-term care plans.
Note: Some follow-up visits may be available through telehealth, depending on your care needs.

Why This Matters: Follow-up care helps make sure medications are working as planned and supporting your health safely.

Medication costs and pharmacy access can vary based on your medication, insurance, pharmacy, and eligibility.

Support may include help with:
  • Understanding where to ask medication cost questions.
  • Reviewing insurance or enrollment options.
  • Asking your provider about lower-cost medication options.
  • Learning where to find pharmacy payment details.
  • Connecting with support services when available.
Note: If cost is a concern, ask your care team before stopping or delaying a medication.

Why This Matters: Asking about cost early can help you avoid missed doses or delays in care.

Medication costs and pharmacy access can vary based on your medication, insurance, pharmacy, and eligibility.

Support may include help with:
  • Understanding where to ask medication cost questions.
  • Reviewing insurance or enrollment options.
  • Asking your provider about lower-cost medication options.
  • Learning where to find pharmacy payment details.
  • Connecting with support services when available.
Note: If cost is a concern, ask your care team before stopping or delaying a medication.

Why This Matters: Asking about cost early can help you avoid missed doses or delays in care.

Peak Vista offers pharmacy services for eligible Peak Vista patients.

For pharmacy-specific details, visit Peak Vista Pharmacy Services to learn about:
  • Who can use Peak Vista pharmacies.
  • Accepted payment types.
  • Pharmacy locations and hours.
  • Prescription refills.
  • Delivery to select health centers.
  • Medication questions for pharmacy staff.
Note: Pharmacy services at Peak Vista have specific guidelines for eligibility, payment, refills, locations, hours, and delivery.

Why This Matters: Pharmacy details can affect where you go, how you pay, and how you get your medication.

Frequently Asked Questions

Common Questions from Parents & Caregivers

The next step after a missed dose depends on the medication and your provider’s instructions.

If you miss a dose:
  • Check the medication lable or instructions.
  • Do not double up unless instructed.
  • Contact your pharmacist or care team if unsure.
  • Ask what to do if this happens again.
  • Use reminders or a pill organizer if helpful.

Refill steps can vary depending on the pharmacy, medication, and whether refills are still available.

To request a refill:
  • Contact your pharmacy before you run out.
  • Check whether refills are listed on your medication label.
  • Use MyChart if refill requests are available for your medication.
  • Call your care team if the pharmacy needs provider approval.
  • Allow extra time for special orders or insurance steps.
Note: Some medications may require your provider to approve a new prescription.

Medication costs can vary based on the medication, pharmacy, insurance, and available support programs.

Support options may include:
  • Asking about lower-cost medication options.
  • Reviewing pharmacy payment options.
  • Checking eligibility for support programs.
  • Getting help with insurance or enrollment questions.
  • Talking with your provider before stopping medication.
Note: Do not stop taking a prescribed medication because of cost without talking to your care team first.

Side effects can happen when starting or changing a medication.

You should ask for help if you have:
  • Side effects that do not improve.
  • New symptoms after starting medication.
  • Trouble taking the medication as directed.
  • Dizziness, weakness, or confusion.
  • Rash, swelling, or breathing problems.
  • Concerns about stopping the medication.
Note: If side effects feel severe or life-threatening, call 911 or go to the emergency room.

Yes. Patients can ask questions about medications, side effects, refills, and follow-up care.

You can ask about medications by:
  • Talking with your provider during a visit.
  • Sending a non-urgent MyChart message.
  • Calling your health center or care team.
  • Asking pharmacy staff when picking up medication.
  • Scheduling a visit if you need more time to review medications.
Note: If you have severe symptoms or a medical emergency, seek urgent or emergency care instead of waiting for a message response.

Yes. Patients can ask questions about medications, side effects, refills, and follow-up care.

You can ask about medications by:
  • Talking with your provider during a visit.
  • Sending a non-urgent MyChart message.
  • Calling your health center or care team.
  • Asking pharmacy staff when picking up medication.
  • Scheduling a visit if you need more time to review medications.
Note: If you have severe symptoms or a medical emergency, seek urgent or emergency care instead of waiting for a message response.

No. Patients do not have to use a Peak Vista pharmacy to fill their prescriptions.

When choosing a pharmacy, consider:
  • Whether the pharmacy accepts your insurance or payment type.
  • How close the pharmacy is to your home, work, or health center.
  • Whether your medication is available there.
  • Whether refill options are convenient for you.
  • Whether you can speak with a pharmacist if you have questions.
Note: Peak Vista pharmacies are available to eligible Peak Vista patients. Review Peak Vista Pharmacy Services for pharmacy access, payment, location, and refill details.