Patient Guidelines

Peak Vista’s Medical Home: Hospitality, Quality, and Shared Responsibility

Be on Time!

Both you and your provider have busy schedules. To help us stay on track, please make every effort to be on time for your appointment.

Be Ready! 

Have your co-pay ready at check-in. If you are unsure of your co-pay, please refer to your CICP or Sliding Scale card.

Call us if you can’t make your appointment!

Please call (719) 632-5700 if you need to reschedule...we will do our best to reschedule for a more convenient time. You can reach us all day and night - every day of the year.

Respect each other!

Let’s maintain the best working based on mutual respect. 

Stay in touch!

Visit your provider annually so we can get to know you better. And notify us of any change in your information, so we can contact you easily.

Tell us how we are doing! 

Our goal is exceptional healthcare – let us know how we're doing by filling out this survey or sending us an email with your comments here.

Patient Rights and Responsibilities:

Peak Vista Community Health Centers’ staff are available to help you with any concerns you may have regarding Peak Vista’s programs or services. If your concern is not resolved to your satisfaction, you have the right to file a complaint with the Colorado State Board of Medical Examiners or the Colorado State Board of Dental Examiners. Upon request, Peak Vista will provide the contact information for these organizations.

To ensure fair and equal treatment of all our members, Peak Vista has “Patient Rights and Responsibilities” posted in all centers. Please take a moment to become familiar with them. Members may be discharged from our centers if guidelines are not followed. This includes, but is not limited to, inappropriate behavior and missing three appointments. Please be aware that any missed or late appointments with a specialist counts as two missed appointments. Language translation, interpretation services and deaf signers are available upon request.

Statement of Non-Discrimination

Peak Vista Community Health Centers does not discriminate against any person on the basis of race, ethnicity, color, sexual orientation, national origin, disability, sex, religious preference, marital status, political beliefs, age or insurance status, in admission, treatment or participation in its programs, services and activities or in employment.

You may also click here to download a copy of our Patient Rights and Responsibilities. Also available in Spanish. 

For further information about our policies, contact:

Peak Vista’s Compliance Manager / 340 Printers Parkway / Colorado Springs, CO 80910 / (719) 344-6461

If you have questions about Standards of Conduct or compliance, please email us here with a short description of your needs and your contact information.  

Privacy Practices:

We are committed to preserving the confidentiality of your health information created and maintained at Peak Vista Community Health Centers (PVCHC).

Please click here to download our full Notice of Privacy Practices. This document is also available in Spanish.